Privacy Policy

Information we collect

• Contact details — name, email address, and phone number you provide on booking, intake, quote, gift card, employment, and contact forms.
• Vehicle details — year, make, model, color, and size so we can quote and prepare the correct service.
• Service address — only for mobile detailing appointments.
• Appointment details — selected service, date, time, add-ons, and any notes you share.
• Payment information — deposit and gift card payments are processed by Square. We do not store full card numbers on our servers.
• Employment applications — if you apply for a position, your resume and the answers you submit on the employment form.
• Usage data — basic technical information your browser provides, such as pages visited, device type, and referring site, used to keep the site reliable and improve content.

How we use your information

• Confirm, schedule, and service your appointment, including follow-up communication about your booking.
• Generate quotes and recommend the right service for your vehicle.
• Process deposits, payments, and gift card purchases.
• Send transactional emails and text messages related to your booking, intake, gift card, or employment application.
• Respond to questions you send by phone, text, or email.
• Review employment applications and contact applicants.
• Maintain the security, reliability, and quality of our website and services.
• Comply with applicable legal, tax, and accounting obligations.

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

Service providers we share information with

We share the minimum information needed with the services that power our booking and customer communication flows:

• Square — deposit and gift card payment processing.
• Resend — transactional booking, intake, gift card, and employment emails.
• Google Maps — service area display and location embed.
• Managed cloud hosting and database— secure storage of bookings, intake submissions, and customer records.

These providers use your information only to deliver the service requested and are bound by their own privacy and security obligations.

How we protect your information

Our website and forms are served over HTTPS, and requests to our backend and payment partner are made over encrypted connections. Our database uses row-level access rules so that customer records, bookings, intake submissions, and employment applications can only be read by the appropriate roles — your own session, authorized staff, or our admin team. Admin accounts require email and password sign-in plus manual approval before they can view customer information.

Cookies and similar technologies

We use a small number of cookies and local storage entries to keep the site working — for example, remembering that you dismissed a banner, holding your session while you complete a booking, or saving partial form data so you do not lose it on refresh. You can clear cookies and local storage in your browser settings at any time.

How long we keep your information

We keep booking, intake, and payment records for as long as we have an active customer relationship and afterward only as long as needed for service follow-up, warranty support, accounting, and legal requirements. Employment applications are retained while the position is open and for a reasonable period afterward. You can request earlier deletion using the contact options below.

Your choices

• Access or correction — request a copy of the information we have about you or ask us to correct it.
• Deletion — request that we delete your customer record, subject to records we must retain for legal or accounting reasons.
• Marketing messages — we send service-related messages only. If you ever receive a promotional message and want to opt out, reply STOP to text messages or email us.

Children

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy as our practices evolve. When we do, we will revise the "Last updated" date at the top of this page. Significant changes will be highlighted on the site.

Contact us

To make a privacy request or ask a question about this policy, contact us:

• Email: Booking@thestmobile.com
• Phone: (508) 719-7717
• Mail: Secret Touch Detailing LLC, 5 Centech Blvd, Unit 2, Shrewsbury, MA 01545